Frequently Asked Questions

  • Absolutely! We're thrilled to announce that we now offer a premium printing service to complement our design offerings. You can elevate your stationery with the finest printing techniques and luxurious card stock finishes.

    Interested in learning more about our print process? Click the link here to explore the details or to receive a personalised quote.

    As for timelines, you can expect a turnaround of approximately 3 weeks for both design and printing services. We understand the importance of timeliness without compromising on quality.

    Should you have any further inquiries or require assistance, please do not hesitate to get in touch. We're here to ensure your experience with us is nothing short of exceptional.

  • By placing a $100 deposit, you can secure your spot in our schedule. This deposit is non-refundable and will be applied towards your total order cost. The deposit ensures that we allocate time and resources to your project, allowing us to begin the design and production process.

    Please note the following:

    • The $100 deposit must be paid to confirm your booking.

    • Full payment is required prior to the commencement of production.

    • If you choose to cancel your order after the deposit is made, the deposit will not be refunded.

    • Any changes to your order after the design process has commenced may incur additional fees.

    By making this deposit, you agree to these terms and conditions.

  • We recommend placing your order for your wedding stationery suite as soon as possible. The sooner we perfect your designs, the more time you will have for printing, addressing and sending your stationery to guests.

    We have a one week turn around timeframe, which we then do a round of revision before sending you your final digital design.

  • Each semi-custom design includes the provision for one complimentary revision.

    Custom designs offer the flexibility of up to three complimentary revisions.

    Should the need for further modifications arise beyond these allocated revisions, you have the option to enhance your package with an additional suite upgrade to accommodate your additional design preferences to ensure your design perfect.

  • Yes, all of our semi-custom designs can be personalised with a variety of details, wording, font and background colour to match your wedding theme and personal style.

  • Simply browse our collection, select your desired design, and customise it using our easy-to-use online form which will be emailed to you after placing your order. Once you're satisfied with your design, place your order, and we'll take care of the rest. Find out more here.

  • Typically, orders are completed and digital proofs will be sent to the email address used at checkout within one week of placing your order and confirming your design details.

    For printing orders;

    If you have added a printing service to your design, expect the turnaround to be around 2 weeks.

  • Yes, we send you digital proofs via email of your design for approval before sending your final designs. This allows you to review and make any necessary changes to ensure your stationery is perfect.

    For printing hard copy proofs:

    If you would like a hard copy proof to review in person before your prints go to production, you can add that to your order here.

  • If you need to make changes to your order after it's been placed, please contact us as soon as possible. We'll do our best to accommodate any changes, but please note that additional fees may apply for late changes.

    Should you wish to make any changes after your final designs have been released and sent to you, you can purchase an additional Suite Upgrade to make any changes.

  • Unfortunately, we are currently unable to accommodate fully-custom orders due to capacity constraints. We aspire to extend this service in the near future and appreciate your understanding.

  • We will deliver your digital designs in PDF format, utilizing the CMYK color mode preferred by many professional printing establishments. Should you require an alternative format, please feel free to reach out to us for further assistance.

  • The crop marks serve as a guide for the printer to ensure precise trimming, while the bleed prevents any unprinted edges from being visible after trimming.

    Please note that at Blu Design Studio, we have a fixed crop and bleed mark of 1/8” if you request to include it in your final design.

  • We use a general formatting for all of our stationery designs;

    • Invitations: 5 x 7 inches (125mm x 175mm)

    • Save The Date Cards: 5 x 7 inches (125mm x 175mm)

    • Details Cards: A6 (105mm x 148mm)

    • RSVP Cards: A6 (148mm x 105mm)

    • Menu Cards: DLE (99mm x 210mm)

    • Place Cards: 89mm x 51mm

    • Welcome Sign: A1 (594mm x 841mm)

    • Seating Chart: A1 (594mm x 841mm)

    • Bar Signage: A3 (297 mm x 420 mm)

    Should you require different dimensions to these for your stationery, please reach out to us. We will be happy to make changes to suit your custom dimensions but please note that it may look slightly different to our studio images due to changes in sizing.

Still have a question that we haven’t answered? Our friendly customer service team is here to help and can assist with any inquiries you may have. Contact us here.

Ready to start designing?